Queensland Revenue Office (QRO) is currently recruiting for an AO5 Senior Debt Resolution Officer within the Revenue Contact Centre and Collections Division. This is your opportunity to be part of an organisation where you can grow and make a difference to the lives of Queenslanders.

The position is based in our Brisbane office with flexible work options available and access to professional growth pathways. It is mandatory that the successful candidate will work from the Brisbane office for the first 3-months following their appointment.

Please read the role description for more information. You can also contact Nicola Meikle for further information on nicola.meikle@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.

Job details

Your typical day as a Senior Debt Resolution Officer may include opportunities to:
• Analyse and interpret large volumes of information to make insightful decisions regarding collection of revenue.
• Prepare campaigns and reports on the delivery of organisational goals in an agile environment.
• Work both autonomously and collaboratively with colleagues, clients and other stakeholders.
• Provide technical advice to your team on more complex matters.

To be successful in this role you will need to demonstrate:
• Experience in, or the ability to rapidly develop the knowledge of, debt collection practices.
• An ability to develop a working knowledge of digital and data technology/systems.
• The ability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes.
• High level of interpersonal and influential communication skills within a client-focused environment. 

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
 
If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/640025/25

Closing Date: Thursday, 19 June 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• SDRO Working-for-QRO (Word, 438KB)
  
  
  640025 25 Role Description (Word, 601KB)