Are you an experienced professional with a passion for excellence and a keen eye for detail? Join the QBCC Regulatory Academy and play a vital role in supporting our high-performing team. In this role, you'll provide high-quality, confidential administrative support and coordination across technical learning pathways and training processes. You’ll play a key part in driving excellence and efficiency, helping our division meet key objectives through best-practice administration and by fostering a high-performance culture. If you're ready to contribute to the growth and development of regulatory services in Queensland and thrive in a fast-paced, purpose-driven environment, we want to hear from you!

Job details

This position is based in Brisbane, and the successful candidate will be required to enter into a Flexible Work Arrangement reflecting Brisbane as their primary office location. While the role allows for flexibility in working from home, regular in-person attendance at the Brisbane office is a mandatory requirement and is non-negotiable.

Key Outcomes and Accountabilites

• Support delivery across the regulatory academy, contributing and supporting the development of specifications and documentation (e g Training materials and/or record keeping materials such as training materials across various mediums such as face-to-face, videoconferencing and e-learning) and manage appropriate collation, storage and recording via appropriate systems, including the potential use of a learning management system.
• Proactively act as the key point of contact to analyse enquiries and requests from internal and external stakeholders to determine appropriate action to ensure seamless and robust practices and ensure interactions are timely, professional, and accurate whilst managing priorities to meet expectations.
• Provide high level high level and quality support to the performance of the Regulatory Academy (such as training and communication events), by supporting logistical support for events and participants as required, accurately recording participant attendance, documentation and communication of accurate training schedules, preparation, maintenance, collation and distribution of feedback surveys and data reports. 

Please refer to the Position Description for further Key Outcomes and Accountabilites.

Candidate Attributes

1. Demonstrated ability to manage internal and external relationships by having sound interpersonal and negotiation skills, including a capacity to resolve issues and manage relationships with colleagues, clients and stakeholders in specific or inflexible timeframes: and the ability to manage the flow of people and business in a high-pressure environment.
2. Demonstrated high level administration, problem solving, continuous improvement and record keeping skills which include the ability to support the broader regulatory academy.
3. Committed to personal development and continuous self-improvement and welcomes opportunities to improve processes and procedures where possible.
4. Demonstrated ability to be flexible to change, resilient in times of uncertainty, and assist others in change process whilst remaining focused on understanding expectations, setting priorities and self­ managing and meeting deadlines. 

How to Apply (via Smart Jobs only)

Please submit a current resume and a brief cover letter (maximum 2 pages) outlining how your skills, knowledge and experience complement the Candidate Attributes in the Position Description. 

Why join us? 

We offer a range of benefits, including a generous 12.75% superannuation contribution, with the option to salary sacrifice personal superannuation contributions. You'll have access to our Employee Assistance Program (EAP) and Galang Place for free. Additionally, we support skill development through our study and research assistance scheme. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Unsolicited resumes from recruitment agencies will not be accepted. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - May 2025 (PDF, 1.03MB)
  Information Package for Applicants
  
  AO5 Training Coordinator PD (PDF, 639KB)
  Role Description