In this role you will:

• define, implement and communicate the ICT service catalogue and the related cost model, and ensure that ICT costs are recorded, displayed to the business and used for financial planning
• develop, negotiate and monitor service level agreements for all client groups and facilitate internal and external service review meetings
• develop relationships with customers at the highest level to identify potential areas of mutual interest for future development, and maintain an overview of alignment to organisational success
• identify and realise opportunities for improvement and cost optimisation of ICT services
• champion the implementation of IT Service Management and IT Infrastructure Library (ITIL) across the agency, including the use of frameworks and processes

Job details

In this role you will:

• define, implement and communicate the ICT service catalogue and the related cost model, and ensure that ICT costs are recorded, displayed to the business and used for financial planning
• develop, negotiate and monitor service level agreements for all client groups and facilitate internal and external service review meetings
• develop relationships with customers at the highest level to identify potential areas of mutual interest for future development, and maintain an overview of alignment to organisational success
• identify and realise opportunities for improvement and cost optimisation of ICT services
• champion the implementation of IT Service Management and IT Infrastructure Library (ITIL) across the agency, including the use of frameworks and processes
• liaise with the business and DS&IT Group managers to ensure that ICT service delivery capabilities are aligned with business needs
• monitor DS&IT Group capabilities to ensure that business needs can be met and initiate new capabilities where required
• ensure consistent and appropriate communication with customers for service-related enquiries and issues
• undertake other duties as required to ensure delivery of departmental priorities.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 640757-25-Role Profile (PDF, 511KB)
  
  
  640757-25-Applicant Information Guide (PDF, 322KB)