An AO8 Manager vacancy is available in the Governance & Business Support division of the Queensland Revenue Office.

You will work directly with internal and external stakeholders and operate with independence, autonomy, and co-operation in leading activities to meet client/stakeholder needs.

The position is based in our Brisbane office with flexible work options available and access to professional growth pathways.

Please read the role description for more information. You can also contact Kelly McKelvey for further information on Kelly.McKelvey@treasury.qld.gov.au or phone 0438 382 160. We welcome questions and look forward to hearing from you.

Job details

Your typical day as a Manager may include:
Leading and managing a multi-disciplinary team responsible for delivering key business support services to the Queensland Revenue Office (QRO), including mail services, records management, subscriptions, stationery and facilities support. 

Actively managing QRO's record management function ensuring best practice and robust compliance with legislative and other regulatory requirements. 

Establishing and maintaining strong working relationships with internal and external stakeholders to ensure business continuity, responsiveness and achievement of service standards. 

Providing sound, well presented advice to the Director and senior leaders on branch and service performance, compliance issues, risks and operational efficiencies, both verbally and in writing. 

Managing, coaching and mentoring team leaders and promote a commitment to integrity, client service, collaboration, accountability and achievement aligned with QRO's culture.  

To be successful in this role you will need to demonstrate relevant and recent experience across the following:
• High level of interpersonal and leadership skills, including the ability to lead teams, coach staff, collaborate effectively and communicate with influence.
• Knowledge of, or the ability to rapidly acquire knowledge of, relevant records management legislation and frameworks. 
• Experience in leading service delivery improvements, with a focus on client needs and compliance. 

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/640930/25

Closing Date: Wednesday, 20 June 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Statement of Authorship Declaration (Word, 36KB)
  
  
  640930 25 Role Description v2 (Word, 600KB)
  
  
  Working for QRO - AO8 Manager, Business Support(1) (Word, 438KB)