Play a key role in supporting Queensland’s building sector by contributing to the Claims Approval and Rectification Delivery teams at QBCC. This position is responsible for resolving technical building matters that arise during the assessment and delivery of rectification works. You will provide expert guidance on complex complaints involving scopes of work, technical enquiries, and building rectification issues. Your work will help maintain strong relationships between QBCC and Service Providers by offering technical support throughout the claims process. You'll also support effective communication and resolution of disputes between homeowners and rectifying builders where concerns arise in relation to approved rectification works. This is a meaningful opportunity for a technically skilled building professional who is committed to achieving quality outcomes across the industry.

Job details

This position is based in Brisbane and flexible arrangements can be considered upon application, including working remotely at a Regional QBCC office subject to availability.

If working from a regional office, travel to the Brisbane office base will be required regularly (frequency to be negotiated with successful candidate) to fulfil project service delivery and operational business needs and may involve travel outside of normal office hours and/or overnight accommodation.

Other intrastate travel may be required for this position and may include time away from the candidates homebase.

Key Outcomes and Accountabilities

• Assist in the program of work to ensure the claims handling performance targets set by the Insurance Committee are achieved.
• Review and provide high level technical advice regarding technical reports relating to claims under the Queensland Home Warranty Scheme.
• Review and approve scopes of work and variations for claims under the Queensland Home Warranty Scheme.

Please refer to the Position Description for further Key Outcomes and Accountabilities.

Candidate Attributes

The ideal candidate will:

• Currently hold a builders licence from QBCC in Queensland (mandatory).
• Possess a Current Driver's Licence (Motor Vehicle) and have a good driving record (mandatory)

1. Achieves results by providing high level guidance on the application of legislation, policies and procedures and building organisational capability and responsiveness.
2. Demonstrated ability to manage and communicate with the team to deliver consistencies on approach to claims processes.
3. Apply contemporary building standards, practices, legislation and codes within the construction industry, including demonstrated ability to supervise the performance of all building work.
4. High level interpersonal, consultative, negotiation and mediation skills as well as investigative, analytical and problem solving skills with the ability to manage cases particularly related to a highly technical environment.

Desirable

• Whilst not mandatory, previous claim experience in the building and construction and insurance industries would be highly regarded.

How to apply (via Smart Jobs only)

Please submit a current resume and a brief letter (maximum 2 pages) outlining how your skills, knowledge and experience complement the Candidate Attributes in the Position Description. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Unsolicited resumes from recruitment agencies will not be accepted. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - May 2025 (PDF, 1.03MB)
  Information Package for Applicants
  
  AO7 Senior Claims Inspector PD (PDF, 659KB)
  Role Description