We are seeking customer service professionals who can positively contribute to the operations of the Toowoomba Customer Service Centre in a Permanent Full-Time capacity. If you are energetic, enthusiastic and flexible, then we invite you to apply!

Job details

In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients in a face-to-face environment and support the development of customer service functions by piloting initiatives to improve the customer experience.

Some of your responsibilities will include:
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example, collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.

In Return We Offer a Range of Benefits Which Include:
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%.
• Four weeks annual leave and annual leave loading of 17.5%.
• Salary packaging arrangements.
• Learning and development opportunities.
• Access to study assistance programs.
• Wellness Program.
• Employee Assistance Program.
• Work/life balance, variety and flexibility.

Applications to remain current for 12 months.

Job Ad Reference: QLD/641735/25

Closing Date: Monday, 23 June 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Guide (PDF, 306KB)
  
  
  641735 25 Role Description v1 (Word, 522KB)