Do you thrive on building partnerships and making meaningful change? Do you want to help vulnerable Queenslander’s access justice by connecting people with the right services at the right time? Join Legal Aid Queensland as a Referral Pathways Officer and play a pivotal role in shaping pathways that deliver timely, life-changing legal support to those who need it most.

Job details

About Legal Aid Queensland

Legal Aid Queensland's vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.

We embrace diversity, flexibility, learning and continuous improvement to deliver quality legal services. The work is challenging but rewarding - and that is why staff wellbeing and work/life balance are a top priority for us.

About the role

As a Referral Pathways Officer, you will be the vital glue that connects clients, community organisations, and legal services. Your mission is to design, champion, and expand referral pathways that ensure no one misses out on the help they deserve.

Here's what you'll do:

• Collaborate & Innovate: Work with stakeholders across Queensland to implement forward-thinking referral pathways.
• Be a Planner: Design, cost, train, and roll out referral processes that are tailored to client needs.
• Keep it Real: Use data and feedback to ensure referral systems remain impactful and improve over time.
• Promote Equity: Monitor inclusion issues, identify gaps, and advocate for better access to vital services.
• Work with Heart: Support clients experiencing complex legal and social challenges in a professional and empathetic way.

This Role is For You if You:

• See Beyond the Surface: You understand the social challenges vulnerable clients face and have insights into legal processes.
• Connect the Dots: You've got an eye for detail, with strong analytical, planning, and organisational skills.
• Have the Gift of the Gab (and Pen): You write clear, compelling reports and communicate with professionalism and respect in every interaction.
• Take Initiative with Integrity: You're driven to make sound decisions and improve outcomes, always with accountability.

Find out more about the role and how to apply in the attached role description.

As a member of the Legal Aid Queensland Community, you will receive:

• A 36.25 hour working week (full time hours)
• Generous salary packaging
• Employer super contributions of 12.75%
• Flexible working hours
• Study leave for approved work-related courses.

Find out more about working in Legal Aid Queensland here: https://www.legalaid.qld.gov.au/About-us/Careers

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• LAQ Employee Benefits (PDF, 277KB)
  Information Package for Applicants
  
  LAQ Information Kit for Applicants (PDF, 448KB)
  Information Package for Applicants
  
  Position Description - AO4 Referral Pathways Officer (PDF, 171KB)
  Role Description