Are you detail-oriented and passionate about making a difference? The Commission is seeking a dedicated individual to assist with the assessment of complaints and provide essential administrative support to our Compliance Investigations Triage Unit. In this dynamic role, you’ll play a key part in ensuring complaints are handled efficiently and effectively, supporting the Commission’s mission to uphold integrity and accountability. Apply today!

Job details

This position is based in Brisbane and flexible arrangements can be considered upon application, including working from home and working from a regional office including Cairns, Gold Coast, Mackay, Maryborough, Rockhampton, Toowoomba, Townsville, Sunshine Coast (based on office avalibility). 

Key Outcomes and Accountabilities 

Assist in the assessment and actioning of complaints by:

• Receiving and assessing complaints in a high-volume complaint environment including providing the outcome of complaint assessments to complainants
• Verifying evidence, including researching company structures, identifying the requirement for and obtaining further relevant information to investigations by telephone and written means.
• Preparing written reports and statements, documenting findings, and suggesting possible further action.
• Recording the results of investigations and other important information in QBCC's database.
• Using QBCC's computer systems to generate correspondence and warnings as directed.

Please refer to the Position Description for further Key Outcomes and Accountabilities. 

Candidate Attributes

1. An understanding of or the ability to acquire complaint assessment including processing, gathering and analysing information in a high-volume complaint environment. 
2. The ability to apply, interpret, provide advice on, and implement legislation and policy in the Building Industry.
3. Sound knowledge of and ability to apply communication techniques to achieve work outcomes and deliver high quality customer service in a high-volume complaint environment.
4. The ability to achieve team goals through participation as an effective member of the team.

How to apply (via Smart Jobs only)

Please submit:

• Current resume including the names and contacts details of two referees who have a thorough knowledge of your work performance and conduct - please note, by providing your referee details, you consent for these people to be contacted by the selection panel. 
• A brief letter (maximum 2 pages) outlining how your skills, knowledge and experience compliment the Candidate Attributes in the Position Description. 

Unfortunately the QBCC cannot employ anyone who is on a VISA as outlined in the application information package attached. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - May 2025 (PDF, 1.03MB)
  Information Package for Applicants
  
  AO3 Triage Support Officer PD (PDF, 520KB)
  Role Description