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Technology Support Officer
Information and Communications Technology Operations; Frontline & Digital Division; Strategy & Corporate Services; Hermit Park
Are you an IT professional driven by motivation and a passion for innovation? Do you excel in leading IT teams and thrive on working alongside police and emergency services to keep our communities safe? If so, we have the perfect opportunity for you! We are seeking a dedicated Technology Support Manager to join our dynamic team. In this role you will lead a talented regional IT group, ensuring seamless technology support for our critical operations.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO4 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/646125/25 |
| Closing date | 14-Jul-2025 |
| Job duration | |
| Contact person | Chris Bedson |
| Contact details | Phone: 4726 8718 Access the National Relay Service |
Your expertise will be pivotal in enhancing our technological capabilities and supporting those who protect and keep our communities safe. If you are ready to make a meaningful impact and take your career to the next level, this is the right job for you. Apply now and be a part of something truly important!
Your key accountabilities
The core capability requirements for this role are:
- Provide technical support (including backups and system administration) for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
- Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs.
- Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services.
- Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions.
- Assist with technology support and technical specifications for BAU and project related activities.
- Participate in the implementation of technology refresh and technology uplift activities.
Role Requirements
Technical/ Operational/ Educational experience
Highly Desirable
- Minimum of 3 years' experience in an enterprise-scale ICT services environment.
Desirable
- Knowledge of ITIL framework;
- Knowledge of mobile device technologies;
- Knowledge of Windows Server (2008 and above);
- Knowledge of Windows 7 / SOE and above;
- Knowledge of ITSM tool management for IT service delivery.
Other
This position is required to:
- Undertake on-call duties, overtime and work outside normal business hours;
- Travel intra and inter-state as needed;
- Possess a current open Queensland “C” class driver's licence;
- Participate in deployments and 24/7 roster during emergency and major incident events;
- Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).
SFIA Skills
The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:
Level: 2
Skill Code(s)
ASUP: Application support HSIN: Systems installation/decommissioning ITOP: IT infrastructure
NTAS: Network support
Further information can be found on the SFIA site by searching for the ‘skill' code (e.g. ITMG) and then referring to the skills listed under the applicable ‘level' e.g. level 5.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
