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Client Service Officer
Central Queensland; Service Delivery; Engagement; Mackay
Are you ready to play a key role in the future of vocational education and training in Queensland? As a Client Service Officer, you’ll be at the heart of a vibrant and impactful sector, helping Queenslanders access opportunities that change lives. In this role, you won’t just be part of a team — you'll be a trusted go-to for information and support. You’ll guide stakeholders through the department’s wide range of programs, ensuring they get the answers they need with confidence and care.
From administrative support and interpreting legislation, to assisting with events, field visits and delivering first-class client service — every day brings variety and purpose.
Join us and help shape a smarter, more skilled Queensland.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Mackay region |
| Job ad reference | QLD/647884/25 |
| Closing date | 31-Jul-2025 |
| Job duration | |
| Contact person | Fleur Holyland Salvador |
| Contact details | Ph: 0459 872 801 Access the National Relay Service |
About the role:
As the Client Service Officer, you will:
• Provide accurate information, advice, and service delivery to stakeholders of Queensland's vocational education and training system on the full range of departmental programs and activities.
• Undertake a range of activities to support programs including marketing programs and services, conducting stakeholder and participant interviews, field/workplace visits, surveys, data entry and the interpretation and application of
legislation and departmental policies and procedures.
• Provide a range of administrative and support services including use of department information technology systems, equipment, and software applications (both standard and specialised) for example word processing, spreadsheets, records management systems, event and nomination management and on-line registration processes.
• Assist with the monitoring of projects, programs, processes, and activities, including undertaking basic research and analysis of projects, programs, processes and activities to achieve performance benchmarks and organisational objectives.
• Identify opportunities to improve existing work instructions, processes and procedures for training and employment projects and programs through the utilisation of innovation and problem-solving skills.
What we are looking for:
The position requires an applicant who has:
• Sound knowledge of or the ability to acquire knowledge of departmental programs and services delivered through regional offices, including targeted programs to increase participation in training and skilling, application of administrative processes, procedures and legislative provisions.
• An ability to work effectively either independently and/or in a team environment, organise and prioritise work commitments, meet deadlines, share information and support colleagues.
• Sound organisational and problem-solving skills with the ability to exercise judgement within established work practices and procedures.
• Sound communication and interpersonal skills, interview skills, written communication skills, as well as liaison and negotiation skills, to enable effective interaction with individuals, groups, internal and external stakeholders.
Refer to the Role Description for a full list of responsibilities and what we are looking for.
How to apply:
To apply, please submit the below via the SmartJobs application page:
• Your current resume.
• Provide a short statement (maximum 1 page) telling us why you are interested in this role, outlining what your motivation is to join us and how your skills, abilities and experience make you a good fit.
Please ensure you refer to the Role Description 'Interested in applying' section for more information on what to include as part of your application.
We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply. If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to reach out to the designated contact for the vacancy.
Applications to remain current for 12 months.
Job Ad Reference: QLD/647884/25
Closing Date: Thursday, 31 July 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
