Are you ready to play a key role in the future of vocational education and training in Queensland? As a Client Service Officer, you’ll be at the heart of a vibrant and impactful sector, helping Queenslander’s access opportunities that change lives. In this role, you won’t just be part of a team — you'll be a trusted go-to for information and support. You’ll guide stakeholders through the department’s wide range of programs, ensuring they get the answers they need with confidence and care.

From administrative support and interpreting legislation, to assisting with events, field visits and delivering first-class client service — every day brings variety and purpose.

If you're passionate about helping people, thrive on problem-solving, and want to be part of something bigger, this is your chance. Join us and help shape a smarter, more skilled Queensland.

Job details

The Department of Trade, Employment and Training (DTET) regional network provides localised service delivery across the departmental priority areas of employment and training. The effective departmental service delivery is achieved through the regulation of the state's apprenticeship and traineeship system, strategic training and skills investment strategies, informing consumers about the suite of departmental programs including Skilling Queenslanders for Work, supporting a quality vocational education and training (VET) sector and providing whole of government leadership on employment and training issues.

About the role:
As the Client Service Officer, you will:
• Provide accurate information, advice, and service delivery to stakeholders of Queensland's vocational education and training system on the full range of departmental programs and activities.
• Undertake a range of activities to support programs including marketing programs and services, conducting stakeholder and participant interviews, field/workplace visits, surveys, data entry and the interpretation and application of legislation and departmental policies and procedures.
• Provide a range of administrative and support services including use of department information technology systems, equipment and software applications (both standard and specialised) for example word processing, spreadsheets, records management systems, event and nomination management and on-line registration processes.

What we are looking for:
The position requires an applicant who can:
• Demonstrate sound knowledge of or the ability to acquire knowledge of departmental programs and services delivered through regional offices, including, targeted programs to increase participation in training and skilling, application of administrative processes, procedures, and legislative provisions.
• Demonstrate an ability to work effectively either independently and/or in a team environment, organise and prioritise work commitments, meet deadlines, share information and support colleagues.
• Apply sound organisational and problem-solving skills with the ability to exercise judgement within established work practices and procedures.
• Apply sound communication and interpersonal skills, interview skills, written communication skills, as well as liaison and negotiation skills, to enable effective interaction with individuals, groups, internal and external stakeholders.

Refer to the Role Description for a full list of responsibilities and what we are looking for.

How to apply:
To apply, please submit the below via the SmartJobs application page:
• Your current resume.
• Provide a short statement (maximum 1 page) telling us why you are interested in this role, outlining what your motivation is to join us.

Please ensure you refer to the Role Description 'Interested in applying' section for more information on what to include as part of your application.

We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply. If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to reach out to the designated contact for the vacancy.

Applications to remain current for 12 months.

Job Ad Reference: QLD/647903/25

Closing Date: Thursday, 24 July 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Information Package DTET 2025 (PDF, 783KB)
  
  
  647903 25 Role Description v1 (Word, 218KB)