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Senior Operations Officer
Policy and Regional Operations; Passenger Transport Integration; Translink; Southport
The Regional Operations team at Translink is currently seeking a Senior Operations Officer to lead a small team in delivering essential public and school transport services across Queensland. This frontline role involves stakeholder engagement,
service delivery oversight, and strong governance, offering a unique blend of operational leadership and customer service.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO5 |
| Workplace Location | Gold Coast |
| Job ad reference | QLD/648562/25 |
| Closing date | 28-Jul-2025 |
| Job duration | |
| Contact person | Tracey Skapa |
| Contact details | Ph: (07) 5585 1868 Access the National Relay Service |
About the Role:
We are seeking a Senior Operations Officer who will lead a small team to deliver key public and school transport services across Queensland. In this dynamic, front-line role, you'll manage stakeholder relationships, ensure service delivery excellence and promote strong governance.
This position offers a unique mix of operational responsibility, strategic leadership and customer service — no two days are the same.
Key Responsibilities:
• Lead and supervise a small team delivering passenger and school transport systems and services.
• Provide high-quality customer service and manage public complaints with professionalism.
• Manage local delivery of the School Transport Assistance Scheme.
• Support contract performance monitoring and ensure service compliance.
• Maintain strong relationships with industry partners and respond proactively to disruptions such as natural disasters.
• Oversee data and office systems, ensuring alignment with legislation and governance frameworks.
We are looking for someone who is:
• A confident team leader with the ability to motivate and guide others.
• Customer-focused with strong communication and stakeholder engagement skills.
• Resilient, adaptable, and ready to make sound decisions under pressure.
• Experienced in compliance, service delivery, or public transport operations.
You'll also demonstrate leadership competencies aligned with the Queensland Government Leadership Framework, including:
• Leading strategically.
• Building enduring relationships.
• Developing and mobilising talent.
• Demonstrating sound governance.
Mandatory Requirements:
• Ability to obtain a satisfactory criminal history check.
• Current C class driver's licence.
• Willingness to undertake frequent intra-state travel.
• Availability to support emergency response efforts outside normal hours if required.
If this sounds like you, we encourage you to apply today!
Applications to remain current for 12 months.
Job Ad Reference: QLD/648562/25
Closing Date: Monday, 28 July 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
