The Digital Services and Programs (DSP) are responsible for delivering a program of ICT projects in line with the DJAG ICT Strategy 2021-2026. Queensland Courts and Tribunals rely heavily upon technology to deliver existing services and plan to use technology to further drive strategic change in the way that services are delivered to the community. The outcome of these projects will streamline workflows, make better use of limited human resources, improve client experience, and enable the future move to a digitised and paper lite court and tribunal system.

The Product Management team provides guidance, support and advice on product management, enhancement and support of implemented products that are in Business as Usual (BAU) through the provision of experienced business analysis and technical design skills.

Refer to role description for more information.

Job details

As the Senior Business Analyst, you will:

• Investigate, define and analyse business requirements (ranging from stakeholder, business, functional, non-functional and implementation requirements) for ICT enabled initiatives, managed activities or projects.
• Facilitate meetings and workshops with multi-disciplinary teams to elicit requirements, evaluate processes, and identify continuous improvement opportunities.
• Establish and maintain strong business relationships, collaborate with, consult and influence both business and technical stakeholders to effectively discover, define, validate, prioritise and continuously manage requirements that translate into business benefits.
• Apply appropriate business analysis frameworks and be able to promote and provide advice on use of appropriate techniques, methodologies, and tools, preferably aligned with Business Analysis Body of Knowledge.
• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary.
• Demonstrated ability to collaborate with and mentor fellow team members.

Technical skills, abilities and cultural capability

• Proficiency in creating process flow diagrams, business process modelling (BPMN), and understanding process optimization techniques.
• Skill in eliciting and documenting clear, concise, and comprehensive business requirements using techniques such as interviews, workshops, and prototyping.
• Familiarity with Waterfall and Agile development methodologies and software development, from requirements gathering through to testing and deployment.
• Capability to write technical documentation, user manuals, and other projectrelated documentation that is clear and understandable.
• Strong analytical and problem-solving skills to identify root causes of issues and propose effective solutions.
• Skills to negotiate priorities and resolve conflicts among stakeholders with different interests and objectives.
• Capability to work collaboratively in a team environment, including crossfunctional teams, and to build consensus around proposed solutions.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 648630 25 - Role Description (Word, 506KB)