As a Senior IT Support Consultant in the Microsoft Services Team, this role involves providing technical system support and advice to CITEC’s customers, business partners and internal staff. Collaboration with other CITEC teams is essential, including those managing ICT infrastructure layers such as Internet working, Architecture, Product Management, Customer Relationship Managers, Solutions Implementation and Project Management.

Job details

As the Senior IT Support Consultant, you will:
• Provide advanced system administration services in Microsoft technologies and advice to external and internal customers within agreed customer service levels whilst helping maintain CITEC business viability and cost competitiveness.
• Provide technical input in responding to tenders and opportunities and architect and present solutions and proposals to potential customers.
• Participate in the architecture, design and product presentation demonstrations to enhance CITEC's on-premise offerings and present solutions to meet the customer's needs through workshops, demonstrations, proof of concepts, evaluations, benchmarks and other activities.
• Be one of the lead technician on projects undertaken by the team, including the on-boarding of customers, new architecture solutions research into the applicability of new and emerging technologies and developing cost models and product collateral to help ensure CITECs objectives are met whilst working with vendors' products.
• Work closely in a team of specialists identifying risks and opportunities for improvement in management infrastructure, tools and procedures and participate in agreed improvement activities and strategies by understanding customer business drivers and provide suitable reporting, assessment, analysis and recommendations for customer infrastructure environments.

To thrive in this role, you will need to demonstrate the following:
• Technical experience in performing system administration activities in an enterprise environment. Refer to the ‘Technical requirements' below for specific technologies. A high level of knowledge and experience is expected to be achieved in the role, as is keeping this current and relevant.
• Demonstrate experience in providing effective and quality systems administration, management, and enhancement services to clients with reliability in meeting agreed deadlines and commitments.
• Build and sustain positive relationships with team members, other colleagues and stakeholders and being responsive to customer needs and expectations.
• Partner with Stakeholder Engagement and act as the technical point of contact for customer opportunities
• Demonstrate experience operating in accordance with organisational processes and constraints, as well as taking responsibility for accuracy, self-evaluating and seeking feedback and self-development.
• Communicate with influence by clearly, effectively, and proactively communicating with a range of stakeholders in an environment that deals with complex infrastructure architecture and a complex customer base.

*This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the CITEC Agreement conditions apply to this position.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 648698 25 Role Description v1 (Word, 280KB)