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Scheduling Manager
Tribunal and Registry Services; Queensland Civil & Administrative Tribunal; Courts and Tribunals; Brisbane City
You will be responsible for leading a team to deliver high quality hearing scheduling services for QCAT across the state. The role oversees the capability and development of a highly skilled team of staff and plays a lead role in ensuring consistency and innovation in the provision of hearing support services.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO6 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/648733/25 |
| Closing date | 30-Jul-2025 |
| Job duration | |
| Contact person | Sarah Zeidler |
| Contact details | Phone: (07) 3564 7629 Access the National Relay Service |
You will:
• Lead and supervise a team of hearing scheduling officers, driving the team's performance, growth and development.
• Develop service delivery standards for the scheduling team in conjunction with the Manager, Tribunal and Registry Services.
• Develop, review and maintain best practice scheduling procedures and processes to ensure the timely and effective provision of scheduling services, within budget.
• Provide advice and collaborate with the Assistant Director-General, QCAT judicial officers and tribunal decision-makers, QCAT colleagues and Magistrates Courts Service staff to enable the delivery of an annual well planned state-wide hearing venue plan within budget.
• Develop and manage the state-wide weekly hearing schedule, in consultation with QCAT judicial officers and tribunal decision-makers.
• Manage the resolution of any scheduling issues, problems or complaints brought by the decision makers and registry and escalate issues appropriately.
• Promote human-centred and trauma-informed service delivery, proactive use of digital technology, and data analysis to improve scheduling service delivery and efficiencies.
• Foster a work environment focused on continuous improvement through identifying and implementing business, process and technological improvements.
• Research and prepare briefing notes, ministerial correspondence (including investigating and actioning complaints), submissions, memoranda and other administrative requirements as directed.
• Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy.
• Perform duties in accordance with the position's Financial and Human Resources Delegation of Authority.
• Contribute to the delivery of QCAT's ongoing services and success by undertaking, as needed, assignments and projects aligned with current capabilities or that provide a development opportunity.
Further information
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Documents
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