Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

Regularly works in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.

Job details

What you will be doing:

• Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
• Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
• Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
• Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements

Mandatory Requirement:

Class C drivers license.

2 temporary positions available: 1. 25/08/2025-03/10/2025 2. 08/09/2025-31/12/2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guideHPWNov2024 (PDF, 238KB)
  
  
  648931 25 Role Description (PDF, 342KB)