Senior Team Leaders provide leadership to and management of a team of professional and operational staff to ensure the delivery of high-quality child protection services that includes assessment, intervention, casework and case management in accordance with legislation and practice guidelines to children, young people, families and communities serviced by the Child Safety Service Centre (CSSC). This is achieved by a collaborative integrated multi-disciplinary team (that may include representation from other agencies).

Senior Team Leaders will lead and manage a team of Child Safety Officers with a focus on quality practice at the very front end of the child protection continuum.

Job details

The Senior Team Leader key responsibilities are:

• Provide leadership and management of staff to: deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations. 
• In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation.  Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery'
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, teamwork, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.

To be successful in this role you will be required to demonstrate capability in the following areas:

Vision - Results - Accountability

Leads with change in complex environments:

• Embraces change and lead with focus and optimism in an environment of complexity and ambiguity.

Makes insightful decisions:

• Makes considered, ethical and courageous decisions based on insight into the broader context.

Drives accountability and outcomes:

• Demonstrates accountability for the execution and quality of results through professionalism, persistence and transperancy.

Builds and sustains relationships:

• Builds and sustains relationships to enable the collaborative deliver of customer-focused outcomes.

Demonstrates sound governance:

• Maintains a high standard of practice through governance and risk management.

Fosters healthy and inclusive workplaces:

• Fosters an inclusive workplace where health, safety and wellbeing is promoted and prioritized.

Role specific/technical skills

You recognise and articulate the interests of Aboriginal and Torres Strait Islander people and have the capacity to consult and negotiate according to Aboriginal and Torres Strait Islander protocols.  You know about and understand the issues that impact on both cultures in contemporary society. You lead people to understand and achieve the values of the framework for practice.

To enable us to assess your application, please include:

• a statement not more than two pages, that summarises your skills, experience and achievements against the leadership competencies, capabilities and duties/responsibilities
• a current resume containing details of 2 referees with one referee who can speak directly to your cultural humility and one referee to have a thorough knowledge of your work over the past two years as your manager or supervisor.
• Apply via www.smartjobs.qld.gov.au

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 649605 25 - Role Description (Word, 800KB)