The Queensland Revenue Office have multiple exciting opportunities within the Fine Administration and Management Division (FAM) as an AO4 Fine Resolution Officer. In these roles you will support a team of officers and be responsible for the administration and management of fines in Queensland. This will see you analysing, interpreting, and applying relevant legislation and policy on fine administration and management as well as promoting and implementing business and system improvements, and exercising functions to deliver service to our clients.

Job details

The Queensland Revenue Office have multiple exciting opportunities within the Fine Administration and Management Division (FAM) as an AO4 Fine Resolution Officer. In this role you will support a team of officers and be responsible for the administration and management of fines in Queensland. This will see you analysing, interpreting, and applying relevant legislation and policy on fine administration and management as well as promoting and implementing business and system improvements, and exercising functions to deliver service to our clients.

Your typical day as a Fine Resolution Officer may include:
• Providing timely, helpful and supportive service to staff and clients 
• Handling complex client enquiries and complaints with professionalism and care
• Quality assurance of fine administration processes
• Reviewing and actioning administration requests and escalations.

To be successful, you will need to:
• Prioritise projects and tasks efficiently, in line with team commitments.
• Be able to apply your knowledge and skills to solve problems collaboratively. 
• Demonstrate respect and appreciation for legislation and policy frameworks by consistently operating to key standards.

There are no mandatory qualifications needed for this role, however relevant qualifications are highly regarded. For further information about the role, please review the role description and Working at QRO document on Smart Jobs, or please call the contact officer, Phoebe Mulder on 07 3521 1756 or phoebe.mulder@treasury.qld.gov.au

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
 
If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/650106/25
Closing Date: Tuesday, 5 August 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are 2 Permanent full-time positions available.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 650106 25 - Role Description (Word, 592KB)
  
  
  Working at QRO - AO4 Fine Resolution Officer V2 (Word, 641KB)