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Housing Officer
South/West Region; Service Delivery; Housing & Homelessness Services; Capalaba
The skills you will need include being able to:
• Manage new and unexpected events and demonstrate judgement about when to escalate issues.
• Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.
• Embrace new challenges and show resilience during times of change and uncertainty.
• Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - East |
| Job ad reference | QLD/650162/25 |
| Closing date | 05-Aug-2025 |
| Job duration | |
| Contact person | Sila Kotobalavu |
| Contact details | Ph: (07) 3034 9802 Access the National Relay Service |
What you will be doing:
• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
