Join Our Dynamic & Dedicated Team as a Customer Support Officer for Electrical Safety in Queensland!

Are you someone who excels at assisting others, appreciates diversity in your daily tasks, and enjoys being part of a supportive and dynamic team? If so, we would love to hear from you!

We’re on the lookout for a Customer Support Officer (officially known as a Customer Administration Officer) to join our Electrical Safety Office’s Equipment Safety team.

You’ll be the friendly face (and voice!) that guides industry through manufacturing, importing and selling electrical goods into Australia (the Electrical Equipment Safety System - EESS). Additionally, you will ensure the seamless operation of activities behind the scenes.

Job details

Join Our Dynamic & Dedicated Team as a Customer Support Officer for Electrical Safety in Queensland!

Are you someone who excels at assisting others, appreciates diversity in your daily tasks, and enjoys being part of a supportive and dynamic team? If so, we would love to hear from you!

We're on the lookout for a Customer Support Officer (officially known as a Customer Administration Officer) to join our Electrical Safety Office's Equipment Safety team.

You'll be the friendly face (and voice!) that guides industry through manufacturing, importing and selling electrical goods into Australia (the Electrical Equipment Safety System - EESS). Additionally, you will ensure the seamless operation of activities behind the scenes.

Why You'll Love It Here

• Supportive, close-knit team where everyone has your back
• A hybrid work opportunity based at Fortitude Valley (with flexibility)
• Opportunities to grow your skills and develop professionally
• A role where your work makes a real difference to customer satisfaction and safety

What You'll Be Doing

• First point of contact for phone and email enquiries from clients across Australia, and even internationally
• Support customers with the EESS application process and provide guidance on legislative compliance
• Keep client records accurate and up-to-date, and maintain data in line with standards and legislation
• Help coordinate appointments, meetings and travel for the team - you'll be the organiser extraordinaire
• Assist with processing Cathodic Protection registration applications
• Collaborate across the organisation to provide efficient support services
• Stay up to date on Electrical Safety Office services so you can confidently provide accurate information to clients
• Contribute to a workplace culture that values equity, inclusion, and diversity

Who We're Looking For

We're after someone with:

• At least 2 years of experience in customer service, admin or a similar role
• Strong organisational skills - you love ticking things off your to-do list
• Excellent communication - both written and verbal
• A proactive mindset with the ability to work independently and meet deadlines
• Confidence using computer systems and juggling multiple admin tasks
• A warm, respectful and customer-focused attitude

How to Apply

Apply online via www.smartjobs.qld.gov.au. You'll need to include:

• Please submit your resume and;
• No more than 1 page response Two (2) questions below to help us get to know you and your motivation for applying for this role: (please remember the STAR method and to step us through the situation, task, action taken and the end result)

1. This role suits someone who is a proactive 'go-getter' and can navigate complexity with confidence. Share a time when you stepped up or went above and
   beyond to drive something forward or make things happen.
2. Explain what attracted you to this role and why you're interested in supporting the Equipment safety team. Reflect on how this aligns with your values, experience and career goals.

Need help with adjustments or have questions about the role? Just reach out - we're here to support you.

This is more than just a job - it's a chance to be part of a team that's making Queensland safer, one customer at a time. We can't wait to welcome you aboard!

For technical support with your application, contact 13 QGOV (13 7468) or OIR Human Resources on (07) 3406 9943.

Applications to remain current for 12 months.

Job Ad Reference:  QLD/650314/25

Closing Date:  Wednesday, 6^th August 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 650314-25-OIR Applicant guide (PDF, 331KB)
  
  
  650314-25-Role Profile (Word, 393KB)