The Regional Operations team at Translink is currently seeking a Senior Operations Officer to lead a small team in delivering essential public transport services across Queensland. This frontline opportunity involves stakeholder engagement, service delivery oversight, and strong governance, offering a unique blend of operational leadership and customer service.

Job details

About the Role:
We are seeking a Senior Operations Officer who will lead a small team to deliver key public and school transport services across Queensland. In this dynamic, front-line role, you'll manage stakeholder relationships, ensure service delivery excellence, and promote strong governance. This position offers a unique mix of operational responsibility, strategic leadership, and customer service — no two days are the same.

Key Responsibilities:
• Lead and supervise a small team delivering passenger and school transport systems and services.
• Provide high-quality customer service and manage public complaints with professionalism.
• Manage local delivery of the School Transport Assistance Scheme.
• Support contract performance monitoring and ensure service compliance.
• Maintain strong relationships with industry partners and respond proactively to disruptions such as natural disasters.
• Oversee data and office systems, ensuring alignment with legislation and governance frameworks.

We are looking for someone who is:
• A confident team leader with the ability to motivate and guide others.
• Customer-focused with strong communication and stakeholder engagement skills.
• Resilient, adaptable, and ready to make sound decisions under pressure.
• Experienced in compliance, service delivery, or public transport operations.

You'll also demonstrate leadership competencies aligned with the Queensland Government Leadership Framework, including:
• Leading strategically
• Building enduring relationships
• Developing and mobilising talent
• Demonstrating sound governance

Mandatory Requirements:
• Ability to obtain a satisfactory criminal history check.
• Current C class driver's licence.
• Willingness to undertake frequent intra-state travel.
• Availability to support emergency response efforts outside normal hours if required.

If this sounds like you, we encourage you to apply today!

Applications will remain current for 12 months.

Job Ad Reference: QLD/650923/25

Closing Date: Friday, 08 August 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 306KB)
  
  
  650923 25 Role Description (Word, 512KB)
  Role Description