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Join QBuild for an exciting career opportunity as a Permanent Maintenance Support Consultant to provide management and administration of a quality assurance program, reporting on performance across the Maintenance Response Centre (MRC) for QBuild.

Job details

QBuild is a commercialised business unit of the Queensland Government.  It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.

About the role

You will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by providing management and administration of a quality assurance program, reporting on performance across the Maintenance Response Centre (MRC).  

Duties and skills involved:

• Providing high level assistance, support and advice to the Regional Director, Customer and Program Manager and District Manager.

• Managing the overall customer experience and quality assurance function, performance and staff of the MRC to enable successful business outcomes across all services provided. 

• Providing leadership to the supervisory team within the MRC including establishing and monitoring key performance indicators to ensure alignment with customer expectations. 

• Coordinating and managing a range of administrative support activities (such as workforce planning and management) to enable a service that is responsive to the needs of the regions. 

• Coordinating the implementation of business initiatives (e.g., business planning, business continuity and disaster management), including resolving implementation issues. 

• Leading, training and supporting staff to enhance their abilities and increase their knowledge of processes and related business management systems. 

• Resolving escalated customer complaints and issues in a timely and effective manner. 

• Participating in work practice review activities and providing expert advice in relation to the department's systems, processes and capabilities. 

• Ensuring that all work processes and business procedures are compliant with the department's systems and seeking innovative solutions to improve the customer experience and departmental processes. 
• Proactively managing the work performance and personal conduct of your staff. 

How do I apply?

All applicants must be eligible to work in Australia.

Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed please submit the following documents to apply:

• Resume
• Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.

If you have any questions about the position or your application please contact Cameron McKenzie, Commercial Manager, 0484 667 974.

Applications will remain current for 12 months.

Job Ad Reference: QLD/651095/25

Closing Date: Monday. 11 August 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Guide - HPW (PDF, 641KB)
  
  
  651095 25 Role Description (PDF, 227KB)
  Role Description