The Queensland Building and Construction Commission (QBCC) is seeking a proactive and analytical professional as an Assessment Officer in the Regional Service Centre Mackay to play a key role in delivering our regulatory and customer services. This position involves assessing and determining complex matters related to building disputes, home warranty insurance claims, licensing, and compliance. You'll contribute to fair outcomes and improved industry standards by applying sound judgement, technical knowledge, and investigative skills. If you have strong critical thinking skills and a commitment to fair and efficient outcomes, we’d love to hear from you!

Job details

Position is located in Mackay and the successful candidate will have the option to engage in a work from home arrangement that suits the team.

Key Outcomes and Accountabilities

• Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims, and compliance matters in accordance with relevant legislation, policy and procedures.
• Analyse and assess building disputes, licensing applications, and insurance claims including declining claims, and compliance matters with a view to achieving an outcome that considers the position of all parties and is fair.
• Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims with a view to making decisions that will withstand scrutiny and review.

Please refer to the Position Description for a full list of Key Outcomes and Accountabilities.

Candidate Attributes

1. Vision - Through being connected, understand how your work aligns to the organisational objectives. Be proactive and helpful with customers including home owners and licencees and assist them to navigate through the legislative conditions. With a focus on people, engage with customers and stakeholders to educate and raise awareness of topical issues, provide them with advice on their rights and responsibilities, and information about the role of the QBCC. Demonstrate support for organisational change by being receptive and resilient in uncertain times.
2. Results – By valuing customers, build strong relationships with customers to foster a culture of professionalism and compliance and ensure safer construction practices. Be clear and concise in communications to promote better understanding by customers of decisions.
3. Accountability – Pursue excellence in the achievement of determined key performance indicators relevant to throughput and workload management. Be courageous and display rigour in the analysis of facts relevant to case assessments with a focus on evidence based reporting and good decision making, which is based on legislation, policy and is able to withstand review. Maintain a high standard of professionalism in practices relevant to program areas.

How to Apply (via Smart Jobs only)

Please submit your current resume and a brief cover letter (maximum of two pages) outlining how your skills, knowledge and experience compliment this role based on the Candidate Attributes in the Position Description.

Why Join QBCC?

The Mackay office is a small team with a great sense of inclusion who like to add a little fun to our days.

We also offer a range of benefits, including a generous 12.75% superannuation contribution, with the option to salary sacrifice personal superannuation contributions. Additionally, we support skill development through our study and research assistance scheme.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Assessment Officer (Mackay) AO4 Position Description (PDF, 604KB)
  Role Description
  
  QBCC Information for Applicants - May 2025 (PDF, 531KB)
  Information Package for Applicants