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Maintenance Support Officer
Delivery; Qbuild; Public Works; Mackay
Make a meaningful impact and work with QLD Government’s builder, QBuild! Benefit from working in a commercialised business unit within the public sector and enjoy access to a range of government exclusive benefits, as well as exciting career opportunities across the state. Don't miss this chance to build your career —apply now!
QBuild is expanding! Join us for an exciting career opportunity as a Maintenance Support Officer and provide a high level of customer support for QBuild’s Maintenance Response Centre.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Mackay region |
| Job ad reference | QLD/651366/25 |
| Closing date | 12-Aug-2025 |
| Job duration | |
| Contact person | Danni Wall |
| Contact details | Phone: 0409 617 887 Access the National Relay Service |
QBuild is a commercialised business unit of the Queensland Government. It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.
About the role
You will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by providing high level of customer support to QBuild's Maintenance Response Centre.
Duties and skills involved:
- Providing efficient and high standards of customer service to customers and stakeholders.
- Working within a fast-paced environment with KPI's and mechanisms to measure and monitor performance.
- Connecting and maintaining relationships with industry, local suppliers and internal and external stakeholders ensuring timely and effective delivery of services.
- Demonstrating high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate.
- Contributing to and actively participate in internal innovation activities, be a positive contributor to a great team and culture and actively participate in and contribute to internal innovative activities.
- Ensuring high standards and accuracy when compiling documents and reports or updating records and information systems.
- Effectively undertaking general administration functions as required.
How do I apply?
All applicants must be eligible to work in Australia.
Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed, please submit the following documents to apply:
- Resume
- Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.
If you have any questions about the position or your application, please contact Danni Wall on 0409 617 887 or danni.wall@epw.qld.gov.au
Applications to remain current for 12 months.
Job Ad Reference: QLD/651366/25
Closing Date: Tuesday, 12 August 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
