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Mediation and Conciliation Support Officer
West End
Are you a detail-oriented professional with strong administrative skills and a passion for helping people resolve disputes? The Queensland Building and Construction Commission (QBCC) is seeking a Mediation and Conciliation Support Officer to assist in the delivery of our Mediation and Conciliation services. In this role, you'll provide vital administrative support to ensure smooth coordination and efficient service delivery. You’ll work closely with internal teams and external stakeholders, helping to facilitate fair and timely dispute resolution for Queensland’s building and construction industry.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/651424 |
| Closing date | 11-Aug-2025 |
| Job duration | Temporary until 30 June 2026 |
| Contact person | Ben Farmer |
| Contact details | Ben.Farmer@qbcc.qld.gov.au ; (07) 3032 8191 Access the National Relay Service |
The position is based in Brisbane, and the successful candidate will have the option to work from home under an approved Flexible Work Arrangement.
Key Outcomes and Accountabilities
- Provide assistance and administrative support to the team.
- Undertake a range of administrative duties using modern office technology.
- Provide exceptional customer service to staff of the Commission and external customers.
Please refer to the Position Description for a full list of Key Outcomes and Accountabilities.
Candidate Attributes
- Ability to multitask and prioritise while demonstrating attention to detail.
- Process, use and gather information contained within computerised knowledge bases and other data.
- Ability to use multiple software programs, including sound skills in Microsoft Word, Excel, Outlook and QBCC Financial Software.
- Achieve team goals through participation as a member of the team.
- Use effective communication and interpersonal skills in the workplace, including sound communication skills.
How to Apply (via Smart Jobs only)
Before you submit your application please read the attached applicant information document noting in particular that QBCC unfortunately cannot employ anyone who is on a VISA.
Please submit your current resume which should include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, and a cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience compliment this role.
Why QBCC?
We offer a range of benefits, including a generous 12.75% superannuation contribution, with the option to salary sacrifice personal superannuation contributions. You'll have access to our Employee Assistance Program (EAP) and Galang Place for free, confidential counselling and wellbeing support. We value work-life balance, offering flexible work arrangements. Additionally, we support skill development through our study and research assistance scheme.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Unsolicited resumes from recruitment agencies will not be accepted.
Documents
Before applying for this vacancy please ensure you read the documents below.
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QBCC Information for Applicants - May 2025 (PDF, 531KB)
Information Package for Applicants
Mediation and Concilation Support Officer AO3 Position Description (PDF, 540KB)
Role Description
