Join the QBCC as a key leader in our Rectification Delivery Unit. This role is responsible for overseeing the governance and contract service delivery or our Service Providers who deliver rectification work under the Home Warranty Scheme. You will lead a team, manage performance reviews, and drive improvements across systems, policies, and procedures. This role also play a key role in gathering information in response to Ministerial correspondence, Internal Committee and Board. If you're a strategic thinker with strong leadership and stakeholder engagement skills, and want to make a meaningful impact in delivery better outcomes for Queensland homeowners, we want to hear from you!

Job details

This position is based in Brisbane and flexible arrangements can be considered upon application, including working remotely at a Regional QBCC office subject to availability. 

Travel to the Brisbane office base may be required on occasion for training or other operational business needs and may involve travel outside of normal office hours and/or overnight accommodation.

Key Outcomes and Accountabilities

• Deliver the implementation and management of all Service Provider contracts related to approved claims rectification under the Home Warranty Scheme
• Support the Director, Rectification Delivery in contemporary procurement practices and contract management strategies related to claims management services providers and Quantity Surveyors for work related to rectification delivery.
• Oversee and manage risks, consider and conduct (if necessary) contract negotiations, and prepare briefing notes, correspondence and sourcing documentation as required.
• Prepare briefings, submissions and other complex and sensitive documents to assist the Director, Rectification Delivery in forming recommendations for cash settlements of insurance claims as delegated and aligned to policy.

A full list of Key Outcomes and Accountabilites can be found in the Position Description.

Candidate Attributes

1. Analytical and problem solving - A positive, analytical and proactive approach to resolving problems and identifying improvement opportunities. Acquire and apply a strong conceptual understanding of the activities and operations of the QBCC with an ability to succinctly explain operational programs and issues, and ability to analyse and identify gaps with stakeholder expectations. Analyse current and historical information to inform decisions and identify any critical gaps and maintain awareness of recent developments that may impact on the business area and acquire best practice approaches.
2. Displays rigour in analysis - Demonstrated ability in providing strategic and operational advice that is rigorously considered, has regard to the perspective and interests of all stakeholders and is supported by a clear rationale for findings and recommendations. Gather and evaluate information to establish facts and reach new conclusions, specific to QBCC operational issues, legislation, and the building and construction industry.
3. Demonstrated knowledge and experience relevant to the management of contract management, processes and best practice.

Please refer to the Position Description for further Candidate Attributes.

How to Apply (via Smart Jobs only)

Please submit your resume including the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, and a cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience compliment this role. Please ensure to include in your cover letter if you wish to work from a regional office and which location is preferred. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - May 2025 (PDF, 531KB)
  Information Package for Applicants
  
  Manager Rectification Delivery AO8 Position Description (PDF, 840KB)
  Role Description