Make an impact in improving fairness and safety for Queensland workers!

The Office of Industrial Relations (OIR) plays a vital role in ensuring healthy, safe, and fair workplaces across Queensland. We deliver contemporary regulatory services that protect workers and support industry, making a real difference every day.

We’re seeking a Senior Review Officer to join our Review and Appeals Unit within the Workers’ Compensation Regulatory Services directorate. In this role, you will manage reviews of decisions made by workers’ compensation insurers and internal reviews of work health and electrical safety matters.

Job details

Make an impact in improving fairness and safety for Queensland workers!

The Office of Industrial Relations (OIR) plays a vital role in ensuring healthy, safe, and fair workplaces across Queensland. We deliver contemporary regulatory services that protect workers and support industry, making a real difference every day.

We're seeking a Senior Review Officer to join our Review and Appeals Unit within the Workers' Compensation Regulatory Services directorate. In this role, you will manage reviews of decisions made by workers' compensation insurers and internal reviews of work health and electrical safety matters.

Why Join Us?

• Make a tangible impact in supporting fair outcomes for Queenslanders.
• Work with a supportive team committed to inclusion, safety, and wellbeing.
• Access flexible work arrangements and employee assistance programs.

What You'll Do

• Lead and manage a caseload of reviews on compensation entitlements, policy and premium disputes, and complex claims including psychological injuries and fatalities.
• Conduct internal reviews of certain work health and safety and electrical safety decisions.
• Apply procedural fairness and sound judgment to deliver impartial and timely outcomes.
• Communicate effectively with stakeholders, providing clear explanations of complex legislative processes.
• Prepare high-quality written decisions supported by robust evidence and legal interpretation.
• Maintain accurate records and contribute to a supportive, accountable team culture.

What We're Looking For

• Experience in case management, dispute resolution, or review processes within insurance, workers' compensation, or related sectors.
• Strong knowledge of legislation and the ability to interpret and apply case law (or the ability to learn quickly).
• Excellent written and verbal communication skills, with an ability to manage sensitive conversations.
• Highly organised, adaptable, and resilient under time pressures.
• Experience handling psychological injury claims is highly regarded.

How to Apply

Submit your application via SmartJobs including:

• Your resume and
• your responses to four (4) questions below to help us get to know you and your motivation for applying for this role: (please remember the STAR method and to step us through the situation, task, action taken and the end result)

Question 1. Motivation for Applying

What interests you about the role of Senior Review Officer with the Office of Industrial Relations, and how does it align with your career goals and your work experience to date?

Question 2. Legislative Knowledge & Analytical Skills

Describe a time when you had to interpret and apply legislation or complex guidelines to make a decision. What was the situation, what steps did you take, and what was the outcome?

Question 3. Communication & Stakeholder Engagement

This role requires clear and empathetic communication with diverse stakeholders on sensitive issues. Can you provide an example where you successfully managed a challenging conversation or situation, and explain the approach you took?

Question 4. Prioritising & Managing Timeframes

Describe a time when you had to deliver an outcome on time while managing competing priorities. What was the situation, what was your approach, and how did you work flexibly to complete your tasks?

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 651869 25 - OIR Applicant guide (PDF, 298KB)
  
  
  651869 25 - Role Description (Word, 389KB)