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Client Service Officer
Financial Assistance Unit B; Victim Assist Queensland; Victim Support; South Brisbane
The Client Service Officer will work to provide administrative and client relations support to Victim Assist’s financial assistance assessment teams. This will include:
• Providing administrative support to government assessors in making grants of financial assistance and professional services for victims of crime in Queensland to assist them to access assistance to recover from their injuries.
• Monitoring the delivery and payment of grants of assistance to Victim Assist Queensland clients.
• Having responsibility for reviewing and triaging team enquiries, from victims of crime and government, non-government, and private service providers.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Justice & Legal |
| Classification | AO3 |
| Workplace Location | Brisbane - South |
| Job ad reference | QLD/652766/25 |
| Closing date | 21-Aug-2025 |
| Job duration | Until 30 June 2026 (with possibility of extension) |
| Contact person | Adam McKern |
| Contact details | Mobile: 0499 103 395 Access the National Relay Service |
Key responsibilities:
- Deliver client focused services to clients through the application of Victim Assist resources, policies, processes, systems, and technologies.
- Apply operational policy and procedures in the provision of assistance and the administration of the Victims of Crime Assistance Act 2009.
- Communicate effectively and create relationships with a range of stakeholders including other departmental business units, ensuring the effective and efficient delivery of Victim Assist services.
- Contribute to a high performing team, displaying motivation, collaborating with others, and sharing and encouraging innovative ideas.
- Identify ways to continually improve services, though sharing and seeking creative ideas, suggestions, and data to inform the effective delivery of services.
- Responsible for delivering outcomes through self-management with guidance from team leaders.
Applications to remain current for 12 months.
Job Ad Reference: QLD/652766/25
Closing Date: Thursday, 21st August 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
