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Senior Customer Service Manager
Northern Region; Service Delivery; Housing & Homelessness Services; Cairns
Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres.
Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Community Care |
| Classification | AO6 |
| Workplace Location | Cairns region,Far North Qld |
| Job ad reference | QLD/652847/25 |
| Closing date | 20-Aug-2025 |
| Job duration | Until 12/12/2025 with possible extension |
| Contact person | Kim McAlonan |
| Contact details | PH: 07 4036 5471 Access the National Relay Service |
What you will be doing:
- Provision of leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning.
- Create a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
- Be an active and positive member of the local leadership team.
- Ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential.
- Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
- Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
Mandatory Requirement: Class C driver's license
Temporary position until 12/12/2025 with the possibility of extension.
Applications to remain current for 12 months
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
