Ability to manage new and unexpected events, using sound judgment to determine when escalation is necessary.

Engage with customers in a friendly, professional manner while remaining calm and composed in challenging situations.

Communicate clearly and concisely, both in writing and verbally, and collaborate effectively within a team environment.

Demonstrate transparency and trustworthiness, showing respect for the perspectives and contributions of others.

Model ethical and culturally sensitive behaviour, consistently applying these standards to both yourself and those around you.

Job details

What you will be doing 

Assess customer needs and determine eligibility for private rental assistance. Apply relevant legislation, policies, and procedures to rental assistance applications.
Work within a call centre and processing team environment, meeting individual performance targets. This may involve working for extended periods taking calls. 
Maintain consistent productivity in a high-demand customer service setting.

Plan, prioritise, and organise tasks to achieve personal work goals.
Adapt to evolving technologies and changing work environments.
Collaborate effectively with internal and external stakeholders to resolve customer issues.
Promote and uphold a culture of workplace safety by applying all relevant Workplace Health and Safety policies and practices in daily operations.

Please note that this position is based in Bundaberg, and the successful applicant will be required to work from this location.

To apply, please submit the following:

Your current resume, outlining your relevant experience and qualifications.
A written statement addressing the key skills required for the role. Your statement should provide the selection panel with a clear understanding of:
Your previous experience relevant to the position

The strengths and qualities you will bring to the team

How you meet the criteria outlined in the role description.

Applications to remain current for 12 months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.
Two positions available - one temporary for 3 months and one Permanent Full time position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guideHPWNov2024 (3) (PDF, 248KB)
  
  
  653631 25 Role Description (PDF, 299KB)