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Customer Liaison Officer
Customer Solutions; Passenger Transport Strategy & Technology; TransLink; Brisbane
As a Customer Liaison Officer, you will actively promote a positive image of public transport, Translink, and its services. Your role will involve providing accurate, up-to-date information to customers about public transport products and services, as well as engaging with customers during special events, promotional activities and service disruptions.
Job details
| Position status | Casual |
|---|---|
| Position type | Non Standard Hours |
| Occupational group | Customer Service/Call centre |
| Classification | AO2 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/653722/25 |
| Closing date | 26-Aug-2025 |
| Job duration | |
| Contact person | Daniel Gardiner |
| Contact details | Phone: 0408 236 085 Access the National Relay Service |
Why join TMR?
Transport and Main Roads' (TMR) vision of Connected communities in a sustainable, thriving, and inclusive Queensland, is aspirational and describes where we want to get to. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders.
Every day is different and so are our teams. We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.
TMR is committed to reconciliation and creating a workplace that empowers Aboriginal peoples and Torres Strait Islander peoples to thrive.
We strongly encourage applicants from all life experiences and backgrounds to apply.
Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
Key responsibilities
The purpose of the Customer Liaison Officer role is to serve as an advocate for the Translink brand, demonstrating a passion for public transport and delivering exceptional customer service.
As a casual Customer Liaison Officer, you will provide face-to-face customer service and assistance to customers at key locations across the public transport network, as well as engaging with members of the public during special events, promotional activities and service disruptions.
Your role will involve providing accurate, up-to-date information to customers about public transport products and services and actively promoting a positive image of public transport, Translink, and its services.
Some of your responsibilities will include:
• Delivering high-quality, professional customer service to passengers across the Translink network, while educating them on the benefits and various public transport options available.
• Engaging with customers at key events, such as the launch of new public transport infrastructure (e.g., busways, park ‘n rides, and rail stations) and special events like the Ekka, multicultural festivals, community events, and tertiary events.
• Demonstrating teamwork, self-management, and a commitment to meeting roster requirements. Building strong networks with peers and collaborating effectively with the management team.
About the role
Customer Liaison Officers roles are casual, shift-based roles, working primarily on weekdays with some occasional weekend work. We aim to offer flexibility to work around your availability.
Shifts are offered across various days and times, primarily within the Translink South East Queensland network across Brisbane, the Gold Coast, Sunshine Coast, Ipswich, and the greater Brisbane area. Occasionally, there may be opportunities for intra-state travel within Queensland, with associated expenses covered by the Department of Transport and Main Roads (TMR).
NOTE: Hours of work will vary depending on operational needs and may range from very limited hours to increased hours during busy periods.
About you
We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following:
Mandatory qualifications and conditions
A minimum of two years' proven experience in a customer-focused service industry, with direct frontline customer engagement.
Requirements of the role
• Strong communication skills, with the ability to interact effectively with a diverse range of customers, project managers, and stakeholders at various levels.
Applications to remain current for 12 months.
Job Ad Reference: QLD/653722/25
Closing Date: Tuesday, 26 August 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
