In 2022, the Rockhampton Child Safety Service Centre split into two service centres — Fitzroy and Mount Archer Child Safety Service Centre's. Each service centre consists of one admin team, three ongoing intervention teams and one investigation and assessment team respectively working through the child protection continuum.

Mt Archer Child Safety Service Centre is an early adoptee site for Delegated Authority and supporting Aboriginal and Torres Strait Islander family's regarding self-determination with community-controlled organisation taking the lead in making decisions for Aboriginal and Torres Strait Islander children and families

Mt Archer Service Centre strives to provide quality customer service. We respect and embrace cultural diversity, and we all work together towards the common goal of protecting children, keeping them safe; ensuring children receive quality care

Job details

The key responsibilities of the A03 level Administration Officer in a Child Safety Service Centre are as follows:

• Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.
• Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.
• Administer financial processes including procurement, ordering, payments of accounts, petty cash, Carepay and monthly monitoring and reconciliation in accordance with current legislative and departmental accounting practices.
• Front facing customer service, answering phone calls and attending to front counter enquiries in a fast-paced environment.
• Administer HR processes in accordance with current legislation and departmental policies.
• Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.
• Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.
• Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.
• Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.
• Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes.
• Prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
• Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 653865 25 - Role Description (Word, 1,013KB)