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Manager Solutions Development and Support
Strategy and Planning; QBuild; Public Works; Chermside
Make a meaningful impact and work with QLD Government’s builder, QBuild! Benefit from working in a commercialised business unit within the public sector and enjoy access to a range of government exclusive benefits, as well as exciting career opportunities across the state. Don't miss this chance to build your career —apply now!
Join QBuild for an exciting opportunity as Manager Solutions Development and Support. If you are ready to take the reins in driving innovation, capability and reliability across our business systems and you’re passionate about providing expert leadership, delivery cutting-edge solutions and supporting meaningful services that make a difference every day – we want to hear from you. The position reports to the Director Business Improvements and Systems and supervises 17 staff.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO8 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/654091/25 |
| Closing date | 26-Aug-2025 |
| Job duration | |
| Contact person | Roy Sargent |
| Contact details | Phone: 0438 734 569 Access the National Relay Service |
QBuild is a commercialised business unit of the Queensland Government. It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building & maintaining government-owned assets such as schools, social housing, police stations & correctional & health facilities.
Are you a passionate & experienced leader with management skills that expertly guides your team by example? QBuild are seeking a Manager Solutions Development & Support to join our Business Improvements & Systems team. Our team charter is to proactively support & enhance QBuild's business operations & performance by leading innovation, preparing staff for change & delivering reliable technology & processes.
About the role
The manager role provides expert advice to QBuild leadership & all stakeholders on the QBuild solution ecosystem evolution & capability. You will build & maintain solid & robust relationships with the areas & teams that are responsible for the technical aspects of the solutions. You will be responsible for leading & managing a team of approximately 20 employees accountable for the business wide usage of solutions in QBuild. A significant function of this role is to recommend & deliver strategies that provide high level service support to resolve usage issues & ensure continuous improvements.
About you
To be successful in this role you will have extensive experience leading & managing teams to deliver both, proactive & tactical solutions that provide stability & elevate business & employee performance. Your ability to understand, identify & ensure service & product alignment with business needs, leverage stakeholder relationships & coordinate service delivery with internal & external providers is paramount to deliver effective system support, upgrades & enhancements.
You will intuitively & consistently demonstrate you
- Place the customer at the heart of every decision, process & service
- Go the extra mile to understand your customer's needs
- Consistently exceed customer's expectations & build long term, productive relationships
- Connect & care enough to foster strong relationships across the QBuild landscape, including the broader community, while prioritising well-being, transparency & meaningful engagement
- Stay ahead of trends, innovate & use cutting-edge technology
- Ensure your team, colleagues, stakeholders & customers understand the organisation's vision, expectations, roles & objectives clearly
- Navigate difficult or ambiguous situations with calmness, curiosity & intentional perspective
- Thrive in a fast-paced, outcomes-driven environment
Essential skills & abilities
- Management experience with diverse technical teams operating in an environment with competing & complex priorities
- Proven ability to lead, effectively identify & remove obstacles & distractions to achieve timely & impactful business results
- Strong strategic, collaborative & innovative approach to solving complex business challenges
- Adaptability, resilience, commitment to continuous learning & openness to change
- Able to advocate for & drive change management & innovation to align services with business needs
- Empower your team through coaching, professional development & continuous learning
Why Join Us?
- Be part of a forward-thinking organisation driving social change for Queenslanders
- Contribute to a progressive & supportive workplace culture
- Be part of a great team, in a great organisation, achieve great outcomes
How do I apply?
All applicants must be eligible to work in Australia.
Interested candidates are encouraged to review the below attached applicant guide & role description. Once reviewed please submit the following documents to apply:
- Resume including details of two referees who can comprehensively comment on your work performance, within the last two years, &
- A one-page pitch telling us why you are interested in, what you can bring & how you demonstrate you're capable of performing the role. If you have any questions about the position or your application please contact QBuild Careers, 07 3514 3919 or Qbuildcareers@epw.qld.gov.au
Applications will remain current for 12 months.
Job Ad Reference: QLD/654091/25
Closing Date: Tuesday, 26 August 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
