Transform customer and employee experiences as part of the Experience and Design stream within the Department of Customer Services, Open Data and Small and Family Business. Contribute to enhancing experiences through inclusive design, agile delivery, and continuous improvement. Shape the vision for customer journeys and employee experiences by supporting product improvements and driving strategic initiatives focused on accessibility, benefit realisation, and human-centred design. Be part of a team fostering innovation, wellbeing, and meaningful change for Queenslanders.

Job details

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position.

As the Manager (Identity, Partnerships and Licensing), you will:

• Project management where required including developing business requirements specifications, product roadmaps, business cases, project plans, schedules and conducting benefit analysis to identify return on investment for the business.

• Managing and coordinating project leaders, subject matter experts, and team members in an agile way to ensure individual projects meet all specifications and ensure appropriate frameworks are in place.

• Establishing and maintaining ongoing communication and effective relationships with internal and external stakeholders.

• Managing engagement and change activities including development and review of agreements, cost recovery models and continuous improvement initiatives with internal and external stakeholders.

• Managing the human resource activities and development opportunities of the team, and fostering a safe working environment that encourages commitment, continuous improvement, and quality service delivery.

We are looking for an individual with:

To thrive in this role, you will need to demonstrate the following:

• Ability to gather, analyze, and document detailed business requirements specifications.

• Proficiency in developing detailed project plans or roadmaps, and schedules including capability to conduct benefit analysis and financial/business impact assessments.

• Commitment to creating and maintaining a safe, inclusive, and supportive work environment.

• Demonstrated ability to in negotiation and management of relationships and change activities with internal and external stakeholders.

• Experience in coordinating various aspects of multiple projects to ensure they meet all specified requirements including ability to monitor and assess the performance of project leaders and team members, providing guidance and support as needed to ensure project goals are met.

What we offer:

• Work and Life balance, including flexible work arrangements with a 50% working from home option.

• Convenient northside location with ample parking and public transport nearby.

• The chance to make a significant impact within a dedicated team.

• A dynamic and collaborative work environment.

• Opportunities for professional growth and development.

• Generous superannuation

Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. 

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications to remain current for 12 months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CDSB Applicant Guide (PDF, 409KB)
  
  
  654226 25 - Role Description (Word, 295KB)