Mackay Hospital and Health Service provides health services in a range of regional, community and rural settings. Join an expanding Health Service with a culture of collaboration, trust, respect and teamwork. Our workplace is fast paced, challenging and supportive, where every employee plays a critical role in our success.

Working for Mackay Hospital and Health Service whether in regional, rural and remote will give you unique opportunities that you won’t experience in any metropolitan hospital.

Job details

Role details

The Clinical Excellence Unit at the Mackay Base Hospital is seeking applications for a Consumer Feedback Coordinator to join their team on a temporary basis.

How to apply and for mandatory requirements regarding this role, please refer to the attached Role Description.

Your opportunity

This Consumer Feedback Coordinator strives to strengthen consumer engagement and feedback within the Mackay HHS. Feedback comprises of complaints, compliments, and suggestions. It is the responsibility of all staff to support and assist those wishing to provide feedback. Consumer feedback is a key component for measuring the quality of our service and improving patient care, services and facilities for the community.

The Consumer Feedback Coordinator is committed to providing quality customer service and providing responsive, high quality feedback management across the Mackay HHS. The Consumer Feedback Coordinator promptly acknowledges feedback and manages the feedback response process in an open and timely manner that ensures all parties are treated equally and consumers are given the opportunity to be heard. The confidentiality and privacy of consumers' personal health and feedback information is strictly protected. The Consumer Feedback Coordinator is a vital position within the Mackay HHS, overseeing and maintaining the integrity of the feedback process. The Consumer Feedback Coordinator engages with and supports all staff to respond appropriately to feedback and document all actions

About the Team

The Clinical Excellence Unit provides support and advice across all aspects of Service Delivery to maximize opportunities for continuous improvement that reflect contemporary practice that enhance opportunity for exceptional consumer outcomes.  This is achieved through shared resources working together to provide Education, Quality, Patient Safety, Infection Control, Clinical and Service Governance.

About our Hospital and Health Service

Mackay Hospital and Health Service has 6 hospitals, 2 multi-purpose health services and 4 community health centres that employ more than 3,700 staff. The district covers an area of approximately 90,000km2 and provides services to patients and their families in Bowen, Cannonvale, Clermont, Collinsville, Dysart, Glenden, Mackay, Middlemount, Moranbah, Proserpine and Sarina.

Some of our great benefits on offer

• Competitive wages, salary packaging and leave entitlements
• Flexible working arrangements
• A diverse work culture
• Career development
• Professional development opportunities
• Education opportunities, Study and Research
• Paid parental leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are to apply online and supply the requested documentation by attaching to their online application. Applications remain current for 12 months (permanent roles) or for the duration of the vacancy (temporary roles).

Documents

Before applying for this vacancy please ensure you read the documents below.

• QH Information for Applicants (PDF, 939KB)
  Information Package for Applicants
  
  Role Description (PDF, 2.61MB)
  Role Description