Former Customer Services Branch – Department of Transport and Main Roads (TMR). This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.

CDSB is seeking expressions of interest for temporary AO3 Senior Processing Officer roles within our Customer Service Operations team. These roles offer a great opportunity to contribute to high-quality service delivery through accurate processing, administrative support and customer engagement. If you're detail-oriented, adaptable and thrive in a collaborative environment, we want to hear from you.
Positions are available now and may arise over the next 12 months.

Job details

AO3 Senior Processing Officer - Talent Pool
Location: Carseldine | Temporary opportunities available now and over the next 12 months.

Are you looking for a role where your attention to detail and commitment to service excellence can make a real impact? The Department of Customer Services, Open Data and Small and Family Business (CDSB) is building a talent pool for temporary AO3 Senior Processing Officer roles within our Customer Service Operations team.

As a Senior Processing Officer, you will be part of a dynamic team responsible for delivering accurate, timely and solution-focused services to Queenslanders. You will use multiple systems and platforms to process transactions, respond to customer requests, and support continuous improvement initiatives.

About the Role:
You will:
• Action customer requests using various platforms and databases, ensuring compliance and accuracy.
• Provide consistent administrative and business support, including high-quality data entry.
• Prepare routine correspondence aligned with departmental standards.
• Contribute to a collaborative team culture and participate in process improvement activities.
• Engage in learning and development and support others through coaching and mentoring.

About You:
We are looking for individuals who:
• Are flexible and adaptable in a fast-paced, high-volume environment.
• Communicate clearly and professionally with internal and external stakeholders.
• Can interpret and apply policies and procedures to resolve issues.
• Are quick learners with a strong grasp of systems and processes.
• Are committed to continuous improvement and team development.

Why Join Us?
At CDSB, we offer:
• A supportive and inclusive workplace culture.
• Flexible work arrangements to support work-life balance.
• Opportunities for professional development and career progression.
• A chance to contribute to meaningful work that benefits Queenslanders.

Important Information:
• A criminal history check will be conducted prior to appointment.
• Applications will remain current for up to 12 months and may be considered for similar roles.
• Some roles may involve exposure to distressing subject matter; support measures are in place.

How to Apply:
Submit your resume and respond to the online questionnaire via Smart Jobs. Be sure to include examples that demonstrate your suitability for the AO3 Senior Processing Officer role.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CDSB Applicant Guide 20250728 (PDF, 928KB)
  
  
  654569CAP 25 - Role Description (Word, 297KB)