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Senior Team Leader
Child and Family; Region – North Queensland; Service Delivery – Child and Family; Townsville
This specific advertised role is based in the North Queensland Regional Intake Service. This service functions as a regional service in a call-centre type environment with the responsibility to provide accurate and timely responses to information received during the intake phase of the child protection continuum.
The Senior Team Leader will supervise a team of Child Safety Officers and need to demonstrate a high level of leadership skills as well as a robust risk assessment framework with a focus on quality practice at the very front-end of the child protection continuum.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Community Care |
| Classification | PO5 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/654593/25 |
| Closing date | 29-Aug-2025 |
| Job duration | |
| Contact person | Carolyn Sheppard |
| Contact details | Phone: 4796 6502 Access the National Relay Service |
- Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
- Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
- In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
- Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation. Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery'
- Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
- Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
- Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
- Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.
- Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.
Further information
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Documents
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