Senior Team Leaders provide leadership to and management of a team of professional and operational staff to ensure the delivery of high-quality child protection services that includes assessment, intervention, casework and case management in accordance with legislation and practice guidelines to children, young people, families and communities serviced by the Child Safety Service Centre (CSSC). This is achieved by a collaborative integrated multi-disciplinary team (that may include representation from other agencies). This specific advertised role is based in the North Queensland Regional Intake Service. This service functions as a regional service in a call-centre type environment with the responsibility to provide accurate and timely responses to information received during the intake phase of the child protection continuum.

Refer to role description for more information.

Job details

• Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers. 
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation.  Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery' 
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services. 
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities. 
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre. 
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.  
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 654655 25 - Role Description (Word, 750KB)
  
  
  654655 25 - Applicant Guide (Word, 416KB)