We are seeking an experienced legal professional to lead our Client Assistance Service team. This is an exciting opportunity to ensure the provision of high-quality legal services to vulnerable and disadvantaged Queenslanders. The Client Assistance Service provides responsive, targeted, and client-focused legal information, advice, assistance, and referrals to appropriate services.

Job details

Legal Aid Queensland (LAQ) is committed to being a leader in a fair justice system where people can understand and protect their legal rights. We provide high-quality, cost-effective legal services to financially disadvantaged Queenslanders. Our values are rooted in social justice, respect, quality, cost-effectiveness, and accountability.

About the Role

As the Coordinator, you will lead and drive the Client Assistance Service, ensuring holistic and client-focused services are delivered to particularly vulnerable clients. In this role, you will provide legal services, including specialist legal information, advice, and referrals on a variety of legal matters, while also identifying and implementing appropriate legal pathways for clients and fostering relationships with partner referral agencies. You will manage a team of professional and administrative staff, overseeing recruitment, performance management, and mentoring, while also developing and delivering continuing professional development for Legal Aid Queensland staff and contributing to community legal education for external stakeholders. Additionally, you will represent clients in legal matters, prepare cases, and advocate on their behalf, while contributing to policy, procedure, law reform, and legal service delivery initiatives. A commitment to maintaining a high standard of practice through governance and risk management is essential, as is fostering an inclusive workplace that prioritises diversity, inclusion, and wellbeing.

Success Criteria

To be successful in this role, you will have:

• Knowledge of crime, family, and/or civil law matters, including providing advice, preparation, and representation for clients with complex legal issues.
• Experience managing a multidisciplinary team, ideally providing legal services to vulnerable clients.
• Strong communication skills, with the ability to engage effectively with stakeholders and clients with complex needs.
• The ability to apply trauma-informed practice principles.
• A commitment to delivering quality services and achieving outcomes through collaboration.

Mandatory Requirements

• Admission or eligibility for immediate admission as a legal practitioner in Queensland.
• Eligibility for a current practising certificate and entry in the High Court Register of Practitioners.
• A current driver's licence (reasonable adjustments will be considered).

Additional Information

• This role is mapped to the “Team Leader” profile under the Leadership Competencies for Queensland.
• Applicants will undergo a criminal history check and serious disciplinary history check.
• The role may involve exposure to traumatic material or events.
• Find out more about the role and how to apply in the attached role description.

Benefits

As a member of the Legal Aid Queensland Community, you will receive:

• A 36.25 hour working week (full time hours)
• Generous salary packaging
• Employer super contributions of 12.75%
• Flexible working hours
• Study leave for approved work-related courses.

 How to Apply

Submit your application online via SmartJobs, including:

• A cover letter (maximum 2 pages) addressing how you meet the success criteria in line with the key responsibilities.
• Your resume/CV.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• LAQ Employee Benefits (PDF, 277KB)
  Application Kit
  
  LAQ Information Kit for Applicants (PDF, 448KB)
  Application Kit
  
  Position description - PO5 Client Assistance Service Coordinator (PDF, 144KB)
  Role Description