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Advisor
Customer Service Operations; Customer Services; Customer Services Safety & Regulation; Carseldine
Former Customer Services Branch – Department of Transport and Main Roads (TMR).
This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.
Are you ready to take the next step in your customer service career? CDSB is seeking expressions of interest for temporary AO4 Advisor roles within our Customer Service Operations team. These roles offer meaningful work supporting Queenslanders through complex customer interactions, with opportunities available now and over the next 12 months. If you’re resilient, tech-savvy and passionate about delivering excellent service, we look forward to hearing from you.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO4 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/654803/25 |
| Closing date | 29-Aug-2025 |
| Job duration | For 3 Months with possible extension |
| Contact person | Amanda Zappala |
| Contact details | Ph: (07) 3066 4790 Access the National Relay Service |
AO4 Advisor Role - Talent Pool
Location: Carseldine - Temporary opportunity available now and over the next 12 months.
Are you seeking a rewarding opportunity where your customer service expertise can ake a real impact? The Department of Customer Services, Open Data and Small and Family Business (CDSB) is building a talent pool for temporary AO4 Advisor roles within our Customer Service Operations team.
As an Advisor, you will play a key role in delivering high-quality, client-focused services across a range of platforms. You will manage complex customer interactions, provide guidance to internal and external stakeholders and contribute to service enhancements that benefit Queenslanders.
About the Role:
You will:
• Respond to customer concerns and escalations across multiple channels.
• Facilitate complex and high-risk transactions related to registration, licensing and industry.
• Provide accurate information and support to stakeholders, resolving procedural matters.
• Mentor team members and contribute to training and development.
• Participate in service improvement initiatives and policy development.
About You:
We are looking for individuals who:
• Thrive in fast-paced, customer-focused environments.
• Demonstrate resilience and professionalism in challenging situations.
• Communicate clearly and effectively with diverse audiences.
• Are tech-savvy and quick to learn new systems and processes.
• Are committed to continuous learning and supporting others.
Why Join Us?
At CDSB, we offer:
• A supportive and inclusive workplace culture.
• Flexible work arrangements to support work-life balance.
• Opportunities for professional development and career progression.
• A chance to contribute to meaningful work that shapes the future of customer service in Queensland.
Important Information:
• A criminal history check will be conducted prior to appointment.
• Applications will remain current for up to 12 months and may be considered for similar roles.
• Some roles may involve exposure to distressing subject matter, support measures are in place.
How to Apply:
Submit your resume and respond to the online questionnaire via Smart Jobs. Be sure to include examples that demonstrate your suitability for the AO4 Advisor role.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
