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Case Support Worker (Identified)
Child and Family; Region - South West; Service Delivery - Child and Family; Ripley
The role of the Case Support Worker in the Regional Intake Service is to provide efficient and effective administrative and client support services to assist in the delivery of intake and assessment services, including support for relevant assessment functions, in accordance with legislation and practice guidelines.
Tasks may include, but not limited to, supporting Intake staff with receiving and directing incoming phone calls and other correspondence, assisting with written and verbal requests for information, referrals to services, feedback to notifiers, data input, supporting the reporting and transfer of information, including to Courts.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Ipswich region |
| Job ad reference | QLD/655273/25 |
| Closing date | 02-Sep-2025 |
| Job duration | |
| Contact person | Toni White |
| Contact details | Phone: 0734321500 Access the National Relay Service |
TARGETED VACANCY
It is an occupational requirement for this position to be undertaken by an Aboriginal and/or Torres Strait Islander person.
Your responsibilities
As a Case Support Worker you will:
• Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
• Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.
• Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
• Consult and liaise with relevant stakeholders (including families, community members and Elders) and service providers to support implementing and
maintaining appropriate casework to achieve positive outcomes for children and families.
• Participate effectively as a team member and work collaboratively in a multidisciplinary team.
• Maintain accessible and clear case records consistent with departmental requirements.
• Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
• Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
Your mandatory requirements
• It is an occupational requirement for this position to be undertaken by an Aboriginal and/or Torres Strait Islander person.
• You are able to recognize and articulate the interests of Aboriginal and Torres Strait Islander people and have the capacity to consult and negotiate according to Aboriginal and Torres Strait Islander protocols. You know about and understand the issues that impact on both cultures in contemporary society.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
