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Digital Product Lead
Project Planning & Investment; Digital Customer (Smart Service Queensland); Queensland Government Customer & Digital Group; Brisbane
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO7 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/656324/25 |
| Closing date | 09-Sep-2025 |
| Job duration | 30/06/2026 with possible extension |
| Contact person | Charmaine Watkins |
| Contact details | Phone: 0402 107 411 Access the National Relay Service |
As the Digital Product Lead, you will:
• Lead the development of product roadmaps in collaboration with stakeholders using standard product practices to meet customer, employee and government needs. Product practices include, idea management and ideation, backlog grooming, prioritisation and value assessments.
• Manage a product pipeline of work for product delivery in consultation with stakeholders.
• Champion product strategy through great relationship management to maintain a high-quality customer experience.
• Oversee the customer experience service/interaction design, customer research, testing and analytics program to design high-quality customer experiences.
• Establish and maintain effective relationships with vendor (s) and stakeholders to support the delivery of simpler, clearer, and faster services for Queenslanders.
For further information about this position and details on how to apply, please refer to the Role Description.
This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
