Ready to make an impact? This is your chance to join a team that drives continuous improvement by shaping smarter policies, streamlining systems, and ensuring vital knowledge is accurate, accessible, and impactful.

In this role, you’ll play a key part in keeping essential information up to date while supporting a team that delivers real change across our services.

Former Customer Services Branch - Department of Transport and Main Roads. This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.

Job details

The Capability Engagement & Learning team within the Department of Customer Services, Open Data and Small and Family Business supports continuous improvement by implementing policy and system changes, developing solutions to service issues, and ensuring up-to-date knowledge management systems. As a key member of the team, you will provide high level administrative support to the Capability, Engagement & Learning team within our branch to ensure the delivery of essential services and information to both internal and external customers. You will also be responsible for coordinating and maintaining updates to the Transport Information, Policy & Procedures (TIPPS) Knowledge Management System, as wellas assisting the Knowledge and Information Management (KIM) team in optimising use of the system.

Some of your responsibilities will include:
• Provide administrative and project support across the Learning Solutions, TIPPS and Procedures teams.
• Responsible for maintaining the accuracy and relevance of information within TIPPS, while also offering valuable guidance to stakeholders on effectively managing and updating this information
• Assist the team to provide advice to internal and external stakeholders on policies, procedures, projects, services and systems about service delivery matters.

To thrive in this role, you will need to demonstrate the following: 
• Strong written and verbal communication skills to effectively interact with internal and external stakeholders.
• Experience in providing advice and assistance to stakeholders regarding policies, procedures, and service delivery matters.
• Strong attention to detail to ensure the accuracy and relevance of information.
• Willingness to learn new skills and technologies whilst flexibly adapting to changing priorities and requirements in a dynamic work environment.

Former Customer Services Branch - Department of Transport and Main Roads

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CDSB Applicant Guide (PDF, 409KB)
  
  
  657703 25 Role description (Word, 294KB)