Job search
Victim Response Officer
Frontline Victim Support Services Unit; Victim Assist Queensland; Victim Support; Rockhampton
As the Victim Response Officer, you are responsible for the provision of immediate support to meet the urgent needs of victims and their families in the days following a violent crime.
The Victims of Crime Community Response (VOCCR) model draws on existing resources and services already available in a region, providing initial triage and a central point of contact for victims and first responders, ensuring victims of crime can identify and access appropriate services, emotional and practical support, including using brokerage and financial related assistance.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Justice & Legal |
| Classification | AO6 |
| Workplace Location | Rockhampton region |
| Job ad reference | QLD/658617/25 |
| Closing date | 19-Sep-2025 |
| Job duration | Until 30 June 2026 with possible extension |
| Contact person | Charlotte Hodges |
| Contact details | Mobile: 0429 210 267 Access the National Relay Service |
Key responsibilities
• Manage referrals for eligible victims of crime and their immediate family and provide immediate and trauma-informed support in the form of triage, brokerage and referrals to appropriate specialist support services.
• Undertake referrals to appropriate support services for long term support for recovery.
• Facilitate priority assistance for victims of crime, including accurate recordkeeping and undertaking delegated tasks where required.
• Maintain collaborative working relationships with external stakeholders including the Government departments and non - government organisations who provide services to victims of crime.
• Respond empathetically and effectively to victims of crime, including promoting the rights and needs of victims of crime and facilitating access to the services available to them.
• Identifies and implements ways to continually improve services, though sharing and seeking creative ideas, suggestions, and data to inform the effective delivery of services.
• Participate in stakeholder networks and meetings to deliver an effective pilot and promote the work of Victim Assist more broadly.
• Collect data and provide feedback on the effectiveness of the Victim of Crime Community Response Pilot.
Applications to remain current for 12 months.
Job Ad Reference: QLD/658617/25
Closing Date: Friday, 19th September 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Two positions available.
Documents
Before applying for this vacancy please ensure you read the documents below.
