An exciting opportunity exists to lead the Townsville Regional Service Centre (RSC) as a senior leader within the QBCC. Based in Townsville, this pivotal role is responsible for overseeing local operations with a strong focus on people leadership, staff engagement, and stakeholder collaboration. You will work closely with regional counterparts and the Executive Director, Regional Services, to optimise the scalable regional resource model, ensuring operational peaks and troughs are effectively managed through strategic resource reallocation and remote workload support. As a key leader, you will model and uphold QBCC’s chartered behaviours of professionalism, integrity, accountability, teamwork, and customer service, while fostering a high performance culture across the region.

Job details

Key Outcomes & Accountabilities

• Lead and manage the operations of the Townsville Regional Service Centre, including performance monitoring, budget oversight, staff support, and business planning.
• Build and maintain strong relationships with regional stakeholders and advocate for QBCC's services across industry and community groups.
• Collaborate on the delivery of education and engagement strategies, including events and professional development initiatives.
• Provide high level advice on complex matters and act as the final escalation point for regional issues.
• Contribute operational insights to improve policies, systems, and service delivery, and support standardisation across the regional network.
• Support disaster response initiatives and ensure high standards of service through exemplary leadership and adherence to QBCC's chartered behaviours:
  • Professionalism, Integrity, Accountability, Teamwork, Customer Service.

Candidate Attributes

• Demonstrated ability to inspire teams, lead change, and drive a culture focused on outcomes and continuous improvement.
• Strong communication and stakeholder engagement skills that foster trust and collaboration.
• Sound judgement and business acumen in areas such as governance, resourcing, financial and project management.
• Confident decision making supported by clear rationale and courage in providing high level advice.
• Proven ability to balance strategic leadership with hands on operational management.

How to Apply

Please ensure you read the attached position description and applicant information documents before applying. Submit your resume and a cover letter (maximum of 2 pages) addressing not only the candidate attributes but also outlining the skills and experience you bring to this role.

Please refer to the position description for further information.

The QBCC is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander peoples.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants 2025 (PDF, 516KB)
  Information Package for Applicants
  
  QBCC AO8 Regional Manager, Townsville - Position Description (PDF, 827KB)
  Role Description