Join QBCC and become a key player in delivering fair and efficient outcomes across building disputes, home warranty insurance claims, compliance, and licensing. Based in our regional Rockhampton office, you’ll enjoy the benefits of a close-knit community and a supportive, friendly workplace where your problem-solving skills truly make a difference. If you’re looking for a role that offers meaningful impact, great career growth, and the chance to be part of a team that values collaboration, this is the opportunity for you.

Job details

Key Outcomes and Accountabilities  

The aim of this role is to:

• Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims, and compliance matters in accordance with relevant legislation, policy and procedures.
• Analyse and assess building disputes, licensing applications, and insurance claims including declining claims, and compliance matters with a view to achieving an outcome that considers the position of all parties and is fair.
• Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims with a view to making decisions that will withstand scrutiny and review.
• Ensure all customer communications including case notes are of a professional standard.
• Manage caseloads to achieve determined throughput measures.
• Provide consumers, contractors and industry stakeholders with advice regarding building industry regulation administered by QBCC.
• Represent the QBCC in promotional and educational activities and in hearings before the tribunal and courts as required.
• Contribute to and support the operations of the Regional Service Centre, including providing a face to face service to customers at the front counter, and support to your team in the provision of customer service.

Candidate Attributes

1. Vision - Through being connected, understand how your work aligns to the organisational objectives. Be proactive and helpful with customers including home owners and licencees and assist them to navigate through the legislative conditions. With a focus on people, engage with customers and stakeholders to educate and raise awareness of topical issues, provide them with advice on their rights and responsibilities, and information about the role of the QBCC. Demonstrate support for organisational change by being receptive and resilient in uncertain times.
2. Results – By valuing customers, build strong relationships with customers to foster a culture of professionalism and compliance and ensure safer construction practices. Be clear and concise in communications to promote better understanding by customers of decisions.
3. Accountability – Pursue excellence in the achievement of determined key performance indicators relevant to throughput and workload management. Be courageous and display rigour in the analysis of facts relevant to case assessments with a focus on evidence based reporting and good decision making, which is based on legislation, policy and is able to withstand review. Maintain a high standard of professionalism in practices relevant to program areas.

Please refer to the position description for further information.

How to apply:
Please ensure you read the attached position description and applicant information documents before applying. Submit your resume and a cover letter (maximum of 2 pages) addressing not only the candidate attributes but also outlining the skills and experience you bring to this role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications may be used to employ applicants in identical or similar vacancies for a period of up to 12 months from the closing date of this vacancy.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants 2025 (PDF, 516KB)
  Information Package for Applicants
  
  QBCC AO4 Assessment Officer 1990 - Position Description (PDF, 596KB)
  Role Description