As the Principal Organisational Change Manager you’ll help shape and deliver digital transformation across the department, delivering structured change management. You’ll engage with all levels of the department, from front line staff to executive management, assisting with the successful delivery of business-as-usual and project change activities.

The role is varied and a typical week might see you working with the digital transformation project team to uplift the prisoner case management system, providing change management for business led IT projects, leading a team of two digital trainers to ensure that frontline staff can confidently and correctly use their IT systems, and reviewing communications for business as usual teams.

Job details

In this role you will:

• Lead the development, implementation, monitoring and review of change management plans for Digital Services and IT Group projects and change initiatives
• Lead a team of 2 training officers that provide input, document needs/requirements and support the delivery of staff training and education activities for ICT products and services across QCS
• Prepare and deliver communications materials in support of change activities
• Contribute to the success of projects and initiatives by maximising employee adoption and usage and minimizing resistance
• Focus on changes to organisational design, business processes, systems and technology
• Assess the change impacts of planned initiatives by identifying impacted stakeholders and conducting impact analyses and change readiness activities
• Proactively identify and monitor risks and develop mitigation tactics
• Leading change management work streams with a structured methodology / process, including supporting project teams in integrating change management activities into their project plans
• Support the development and delivery of change communications
• Provide change leadership coaching and training to employees at all levels
• Define success metrics and measuring performance against these and provide reporting and other updates to management and project teams.

About You

The essential requirements for this role are:

• Demonstrated experience in change management roles, including creation and implementation of structured change and communication strategies and plans contributing to the successful delivery of complex ICT projects and initiatives
• Demonstrated experience delivering ICT projects and business-as-usual activities involving significant business change
• Demonstrated experience working in large, complex organisations, preferably including the public sector
• Demonstrated experience participating in project delivery teams comprising a mix of employees, contractors and vendors
• Demonstrated excellent written, verbal and negotiation skills with the ability to comfortably engage with end users, project team members, ICT teams and senior leaders.

Qualifications, professional registration, conditions and other requirements

• Change Management certifications and/or relevant academic qualifications will be highly regarded
• Knowledge of ADKAR is desirable but not essential

Applications to remain current for 12 months.

Job Ad Reference: QLD/661781/25

Closing Date: Tuesday, 7th October 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 661781 25 - Applicant Guide (PDF, 957KB)
  
  
  661781 25 - Role Description (PDF, 239KB)