This position forms part of the human resource support for QCS as part of the Human Resources Centre Services Group and will perform a primary function in the delivery of HR services for QCS.

Job details

The primary accountabilities of the Human Resource Officer include:

• Manage incoming requests for QCS including review and allocation of tasks related to employee queries.
• Provide an efficient and high-quality customer service response to ensure that business requirements and timeframes are met.
• Provide advice and coaching within QCS to ensure that centre based HR actions and requests comply with relevant processes and delegations.
• Contribute to the development, review and implementation of centre based HR processes and resources.
• Perform the function of a key contact point for internal business enquiries and processes, and regularly engage with Queensland Shared Services (QSS) in the management of internal requests.
• Provide general human resources advice to business areas and support the Advisor Human Resources in designated tasks relating to general human resources activities or enquiries.
• Maintain contemporary knowledge of employment legislation, awards, directives and policies relevant to human resources.

This role is a Individual contributor under the Leadership Competencies for Queensland framework.

Within the context of the role accountabilities described in About the Role, the most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Individual contributor leadership stream:

• Effective interpersonal skills as evidenced by the ability to build successful relationships with internal and external stakeholders.
• Demonstrated customer service experience, including effective oral and written communication skills.
• Ability to work within tight timeframes and the ability to reprioritise and adapt to meet urgent operational deadlines.
• Ability to communicate with influence, including the ability to negotiate and liaise with staff at all levels.
• Knowledge of, or the ability to acquire knowledge of, employment frameworks and the ability to interpret and apply relevant legislation or policies.
• Ability to problem solve and apply analytical thinking in the investigation and resolution of issues.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 662438-25-Role Profile (PDF, 238KB)
  
  
  662438-25-Applicant Information Guide (PDF, 957KB)