Former Customer Services Branch -TMR

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.

Join Our Team at the Gympie Customer Service Centre We’re seeking dedicated customer service professionals to support our vibrant operations in a part-time capacity. If you bring energy, enthusiasm, and a flexible approach to your work, we’d love to hear from you!

Job details

In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer experience.

As Customer Service Advisor you will use your ability, knowledge and experience to:

• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licencing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.

Please refer to the role description for a full list of responsibilities. This position reports to the Senior Advisor and has no direct reports. 

Job Ad Reference: QLD/662947/25 

Closing Date: Wednesday, 15th October 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This is an part-time position at 50.45 hours per fortnight (0.7 FTE)

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CDSB Applicant Guide (PDF, 935KB)
  
  
  662947 25 Role description (Word, 297KB)