Your role within Housing and Homelessness Services will support the department to provide immediate, coordinated multi-agency assistance to individuals and families experiencing or at risk of homelessness to ensure they receive the support and services needed. The work you will do helps someone every day, and that means the world to us. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.

Job details

What you will be doing:

• Provide leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning.
• Provide outreach and assistance to customers experiencing homelessness, including individuals sleeping rough, sleeping in vehicles, tents or makeshift structures, to access safe, secure and appropriate housing.
• Appropriately and sensitively respond to customers experiencing homelessness to understand their specific housing and support needs.
• Work collaboratively with Housing Service Centres (HSC's), Specialist Homelessness Services, service providers and support agencies to plan and deliver housing assistance.
• Create a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
• Be an active and positive member of the Housing Outreach Mobile Engagement leadership team.
• Ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential.
• Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
• Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations. 

What we are looking for 
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community. 
It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to: 

• Work to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team.
• Demonstrate a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment.
• Build networks and work collaboratively with others.
• Ability to manage outreach efforts across a large geographical area.
• Demonstrate clear and concise written and verbal communication, modelling open communication.
• Identify a broad range of development opportunities for team members and build a cohesive and supportive team environment.

Mandatory Requirement 

• Class C driver's license
• Travel will be required for this role including overnight travel

Applications to remain current for 12 months. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guideHPW (PDF, 248KB)
  
  
  663013 25 Role description (PDF, 243KB)